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Customer Service: About Us
Who is esleepshop.com?
Online
for five years, esleepshop.com is the online version of our
brick and mortar stores called The Sleep Shop, Inc. The Sleep
Shop, located in the North Carolina Foothills of the Blue Ridge
Mountains, was founded in 1977. We are a family-owned and
operated business.
In our
stores and on-line, our customers get very personal attention from
us. We pride ourselves on being helpful, while never being pushy!
If you come into one of our stores, we'll be happy just to let you
look if you like. If you call us to place an order, we won't
try to talk you into ordering something you don't need or want,
like a magazine subscription or travel club membership.
We
have two missions: 1.To provide quality products that comfortably
suit your sleep needs and your budget. 2. To provide
excellent customer service.
We'd
love to help you. Please feel free to call us toll-free at
1-800-905-6252 if we can be of service to you!
Community
Involvement
The Sleep Shop, Inc. is a member of the Caldwell County
Chamber of Commerce:
We are
also a member of the North Western North Carolina Better Business Bureau. We
sponsor local theater, Foothills Performing Arts, as well as
Hibriten High School Drama productions. We, along with
Simmons mattress company, donate mattresses to Caldwell Memorial
Hospital's annual auction. Along with donating pillows for
local church and school fund raisers, we also sponsor ads in the
yearbooks of our three local high schools.
What our
Internet customers are saying about us:
"We
just completed installing the converter rails on two old antique
beds. They worked great and my wife is very pleased.
Thanks for making these available on the net. No one around
here has ever heard of them."
John- Oklahoma City, OK- 12/24/01
"Just
a quick note to say that the daybed was delivered today and it is
beautiful!!! I wanted to let you know that you
transportation people were excellent- on time, professional and
courteous. . . . We want to thank you for a terrific on-line
shopping experience. We will certainly recommend you to
others!!"
Lynn- New York, NY- 1/17/02
"Just
wanted to say thanks. We love the bedroom suite. . . .
Everything looks great. Thanks for all your help. We
love it!
Rick- Norristown, PA 4/01/02
"Just
wanted to let you know that I got my bed frame and it is exactly
what I wanted and needed. Thank you for your prompt shipment
and the quality product!"
Steve- Carrollton, TX- 7/6/02
"Just
wanted to let you know that the Mission daybed was just delivered.
It is perfect! And as you represented, so are the
mattresses. . . ."
Lois- Las Vegas, NV 7/17/02
"We
received our daybed yesterday and it was beautiful! Thank
you for providing a hassle free way of ordering via Internet.
I wish more companies were like you; your customer
service/delivery was superb! I will be sure to tell all my
family and friends all the wonderful things about your
company."
Myra- Darien, CT 10/25/02
"My
husband and I are impressed by both your promptness and
professionalism. Accordingly, we will happily and
confidently recommend your company in the future."
Vanessa- Chicago, IL 12/29/02
"I
wanted to let you know that we received our new daybed on
Wednesday, June 18, 2003. We were very satisfied with the prompt
processing and delivery of our order. The quality of the bed is
great; in fact, it is better than I thought it would have been
from the picture. . . . We ordered a bedroom set for my daughter
over 12 weeks ago from a bricks and mortar furniture store here in
Philadelphia, and we are still waiting for it. So, I was impressed
with your fast service."
Scot- Philadelphia, PA 6/19/03
"I ordered the Bahama Tropical Cherry Daybed last
Wednesday. It arrived today- just one week later! My
husband assembled the bed, and I have to say, the bed is
absolutely stunning- just as you described. Thank you for
the beautiful bed and the excellent service."
Phyllis- Albuquerque, NM 01/21/04
"Thanks
for getting me out of the dog house. My wife had been
hounding me for two weeks to get a bed frame, so our mattress set
would not be on the floor. I ordered our bed frame from you,
and I expected delivery in about 7- 10 business days, like your
website says. It got here in 3 days. You must have
shipped it out the same day I ordered it. Great
service!"
Mitchell- Miami Beach, FL 03/15/04
"I received my
daybed today. What a beautiful bed!!! We are so very
pleased. It is always difficult to purchase something
through pictures alone, but this bed exceeds our expectations.
Some of the details that make this bed so exquisite cannot be
seen via your online picture. The people who delivered the
bed were courteous, kept in touch with us when they were running
behind and took great care while handling the bed.
All the way around this was a fantastic experience and I just
wanted to thank you."
Robin- Rutland, MA 05/22/04
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